by Sally
January 3, 2024

AI eCommerce Platform: Best AI Tools for eCommerce Business

An AI eCommerce platform can automate tasks, personalize the customer experience, and drive sales like never before. But with so many AI tools on the market, it can be overwhelming to know where to start.

That’s why we’re here to share some of the best AI tools for eCommerce businesses, categorized by their specific functions.

What are they? Let’s explore it!

What Is an AI eCommerce Platform?

An AI eCommerce platform is a software system that leverages AI algorithms to automate and optimize various aspects of your online store. These platforms can handle tasks such as:

  • Product recommendations: AI can analyze customer data and browsing behavior to recommend products that are likely to be interesting, increasing conversion rates and average order value.
  • Dynamic pricing: AI can adjust product prices in real time based on factors like demand, competition, and inventory levels, maximizing revenue and profit.
  • Fraud prevention: AI can detect and prevent fraudulent transactions, protecting your business from financial losses.
  • Customer service: AI-powered chatbots can answer customer questions and resolve issues 24/7, improving customer satisfaction and reducing support costs.
  • Inventory management: AI can forecast demand and optimize inventory levels, preventing stockouts and overstocking.

Getting Started with AI

AI eCommerce

If you’re new to AI, starting small and experimenting with different tools is important to see what works best for your business. Many AI platforms offer free trials or demos, so you can try them out before you commit.

Here are a few tips for getting started with AI in your eCommerce business:

  • Identify your pain points: What are the biggest challenges you’re facing in your business? AI can help you address these challenges and improve your results.
  • Start with one or two tools: Don’t try to do too much at once. Choose one or two AI tools that you think will have the biggest impact on your business and focus on implementing them successfully.
  • Track your results: Make sure you’re tracking the results of your AI initiatives so you can see what’s working and what’s not. This will help you refine your approach and get the most out of your investment.

AI eCommerce Platform for Personalization and Recommendations


Visenze AI eCommerce Platform
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ViSenze is an AI-powered product search and discovery platform that uses visual recognition and deep learning to personalize product recommendations and deliver highly relevant search results. Imagine a customer searching for a “red dress with floral print.” ViSenze can understand the nuances of that query and recommend similar dresses, even if they don’t use the exact keywords.

Features: Product search and discovery, visual AI, personalization, product tagging, image recognition, and fraud detection.

Pricing: Custom quotes based on needs.


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Barilliance uses AI to personalize every aspect of the customer journey, from product recommendations and dynamic content to pop-ups and triggered emails for the AI eCommerce business. It can even predict customer behavior and proactively address their needs, leading to increased engagement and conversion rates.

Features: Personalization, dynamic content, product recommendations, A/B testing, conversion optimization, and customer engagement.

Pricing: Freemium model with limited features. Contact them for pricing.

AI eCommerce Platform for Customer Service and Chatbots


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LivePerson is one of the best AI tools for eCommerce. It can answer customer questions, resolve issues, and even make product recommendations, all in real time. This 24/7 availability and personalized service can significantly improve customer satisfaction and loyalty.

Features: Conversational AI, chatbots, live chat, messaging, virtual assistants, customer service automation.

Pricing: Custom quotes based on needs and usage.

Zendesk Chat

Zendesk Chat
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Zendesk Chat is a dedicated customer service platform with a strong focus on AI-powered chatbots and live chat. It integrates seamlessly with other Zendesk products and offers a robust set of features for streamlining customer interactions

Features: Intelligent chatbots, live chat with human agents, a self-service portal, a ticket management system, and reporting and analytics.

Pricing: Freemium model with limited features. Paid plans start at $70/month.

AI eCommerce Platform for Content Creation and Marketing


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Phrasee is among the famous eCommerce AI tools for generating high-performing marketing copy, from product descriptions and email subject lines to social media posts and ad copy. Its AI-powered copywriting tools can help you create compelling content that resonates with your target audience and drives results.

Features: Generates product descriptions, website copy, ad copy, and emails.

Pricing: Pay-per-word model with various subscription options.

Learn More is an AI-powered video creation platform that allows you to create professional-looking explainer videos, product demos, and even personalized video messages, all without needing actors or expensive equipment. It’s a great way to create engaging content that stands out from the competition.

Features: Creates realistic talking avatars, video testimonials, and product demos.

Pricing: Tiered pricing based on video lengths and desired features.

AI eCommerce Platform for Pricing and Inventory Management


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Prisync is one of the best AI solutions for eCommerce. It uses AI to track competitor pricing in real time, allowing you to adjust your prices dynamically and stay competitive. It can also help you identify pricing trends and opportunities to maximize your profit margins.

Features: Tracks competitor pricing, monitors price changes, and alerts for pricing errors.

Pricing: Tiered pricing is based on the number of tracked products and competitors.

Inventory Planner

Inventory Planner
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Inventory Planner uses AI to forecast demand and optimize your inventory levels, ensuring you always have enough stock to meet customer needs without overstocking. This can help you reduce costs and improve your cash flow.

Features: Optimizes inventory levels, reduces stockouts, and improves cash flow.

Pricing: Custom pricing based on company size and inventory complexity.

AI eCommerce Platform for Data Analytics and Insights

ClickUp AI

Clickup AI
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ClickUp AI provides actionable insights from your eCommerce data, helping you understand customer behavior, identify trends, and make data-driven decisions. It can also automate tasks like reporting and data analysis, freeing up your time to focus on other areas of your business.

Features: AI-powered task suggestions; automated workflows; and resource optimization.

Pricing: Fremium model with paid plans starting at $5/month per user.

Google Cloud AI

Google Cloud AI
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Google Cloud AI offers a suite of AI tools that can help you analyze your eCommerce data, personalize the customer experience, and optimize your marketing campaigns. Its powerful machine-learning algorithms can unlock valuable insights that you can use to grow your business.

Features: Machine learning for personalized recommendations, image recognition, text analysis, and more.

Pricing: Pay-as-you-go model based on resource usage.

Read More: 8+ Best eCommerce Website Templates for Your Online Store

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